Thank You, Sandra Robertson—and Jet Blue
BettyConfidential’s editor-in-chief shares a true tale of kindness.
We’ve all heard horror stories about airlines, about delayed flights and lost baggage, missed connections and hours spent on the runway without food. But this isn’t that kind of airline story. This is a thank-you letter to Jet Blue and one of its employees.
Let me tell you what happened. I was in Florida on a very sad journey. My brother died there a couple of months ago, and so I had gone to Boca Raton to host a little gathering at his home for his friends. I also began to sort his papers and belongings.
It was an exhausting, emotion-packed weekend. I got up very early on the Monday morning to get to the Fort Lauderdale airport two hours ahead of time, the way you have to do these days, to take a 9:45 a.m. Jet Blue plane back home to New York. But LaGuardia was engulfed by fog that morning, and the plane was delayed and delayed and delayed.
Was I annoyed? Not really. The plane that was taking me home was already at the airport where I was waiting, so I knew that Jet Blue was ready to leave. They just couldn’t control the New York weather.
So I read the newspapers, tried to nap, looked in my bag for a book I thought I had brought. I unpacked a few things but it wasn’t there. Finally, around 12:30 p.m., we boarded and left maybe at 1:45. Kind of frustrating, but the movies were free on the flight. I watched The Blind Side and thought everything was okay.
But when I got home and started to unpack, I discovered with absolute horror that a file that contained legal documents related to my brother’s death, as well as his small, personal handwritten telephone book, weren’t there. I must have taken out the file when I unpacked the bag in my book search and never put it back in. How could I have done that? I was furious at myself and in tears. I could probably get copies of the documents, but my brother’s little telephone book, though valueless, was irreplaceable.