Thank You, Sandra Robertson-and Jet Blue

BettyConfidential's editor-in-chief shares a true tale of kindness.
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Thank You, Sandra Robertson—and Jet Blue

BettyConfidential’s editor-in-chief shares a true tale of kindness.

-Myrna Blyth

Thank You Jet Blue

We’ve all heard horror stories about airlines, about delayed flights and lost baggage, missed connections and hours spent on the runway without food. But this isn’t that kind of airline story. This is a  thank-you letter to Jet Blue and one of its employees.

Let me tell you what happened. I was in Florida on a very sad journey. My brother died there a couple of months ago, and so I had gone to Boca Raton to host a little gathering at his home for his friends. I also began to sort his papers and belongings.

It was an exhausting, emotion-packed weekend. I got up very early on the Monday morning to get to the Fort Lauderdale airport two hours ahead of time, the way you have to do these days, to take a 9:45 a.m. Jet Blue plane back home to New York. But LaGuardia was engulfed by fog that morning, and the plane was delayed and delayed and delayed.

Was I annoyed? Not really. The plane that was taking me home was already at the airport where I was waiting, so I knew that Jet Blue was ready to leave. They just couldn’t control the New York weather.

So I read the newspapers, tried to nap, looked in my bag for a book I thought I had brought. I unpacked a few things but it wasn’t there.  Finally, around 12:30 p.m., we boarded and left maybe at 1:45.  Kind of frustrating, but the movies were free on the flight. I watched The Blind Side and thought everything was okay.

But when I got home and started to unpack, I discovered with absolute horror that a file that contained legal documents related to my brother’s death, as well as his small, personal handwritten telephone book, weren’t there. I must have taken out the file when I unpacked the bag in my book search and never put it back in.   How could I have done that? I was furious at myself and in tears. I could probably get copies of the documents, but my brother’s little telephone book, though valueless, was irreplaceable.


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0 thoughts on “Thank You, Sandra Robertson-and Jet Blue

  1. kitty says:

    I love this story! It’s so nice to hear about people being kind and doing their jobs well — so often we just complain … especially when it comes to travel. Love a story with a happy ending!

  2. hope_xo says:

    You rarely hear positive stories like this, but there are those people out there that are willing to step past their job expectations. I’m so happy you wrote this story.

  3. FFlotus says:

    glad customer service and kindness still exhists.

  4. Candice says:

    So good to hear this. It’s nice to know those people are still out there.

  5. FBNYC says:

    Wish I would’ve flown Jet Blue and not Delta on a recent trip… their customer service was absolutely horrific and there was no one like Sandra Robertson working on their staff, I can assure you that!

  6. citymouse says:

    Great story, and a great reminder that people really CAN make a difference!

  7. mothermeryl says:

    If only all customer service was like this!

  8. uptowngirl says:

    What a wonderful story! I actually had a similar experience with another airline when I was a child. I left my favorite doll in an airport, so my parents called the airline to ask if anyone had seen it. Not only did they find the doll, they put it on the next plane to my town. There are some really wonderful people out there – it’s great to hear Sandra Robertson getting a well-deserved pat on the back!

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